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Master the Art of Resolving Tenancy Deposit Disputes with Smartsettle ONE

*Please note that this article is under construction and subject to changes.*


You're cordially invited to join a revolutionary tournament at the International eNegotiation Exhibition, where you'll have the opportunity to sharpen your negotiation skills using Smartsettle ONE while addressing tenancy deposit disputes.

Enroll and participate in the tournament at the

Starting Date TBA

Read to the bottom

for full instructions

The Challenge

Landlords and tenants worldwide frequently encounter disputes over security deposits. In many cases, these disputes can linger for weeks, causing frustration and financial hardship for both parties. Additionally, it places a significant financial burden on tenancy deposit schemes, covering adjudicators' fees, administration, and legal costs. A survey conducted by a Tenancy Deposit Scheme in England and Wales reported an average dispute resolution time of four weeks in 2019-2020. This lengthy period of uncertainty can be a stressful experience for both landlords and tenants.

Enter Smartsettle ONE, a game-changing solution poised to transform the landscape of tenancy deposit dispute resolution. With the power of cutting-edge algorithms, Smartsettle ONE can streamline the process, reducing the need for extensive human intervention and reducing resolution times from weeks to hours. The advantages ONE offers extend beyond efficiency, including substantial cost savings, improved customer satisfaction, and enhanced trust in the process.

Why This Tournament Matters

This tournament is not merely a competition—it's an opportunity to explore and showcase the potential of Smartsettle ONE in revolutionizing the resolution of tenancy deposit disputes. By participating, you become a vital contributor to the ongoing quest to address these disputes more effectively.

Who Can Participate

This edutainment event is open to professionals and students from various fields, including mediation, negotiation, legal, and ombudsmen sectors. Whether you're associated with Tenancy Deposit Protection (TDP) schemes or related ombuds services, or if you're simply looking to enhance your skills, this tournament welcomes all. Professionals can even earn Continuing Professional Development (CPD) credits through their participation.

The Tournament Scenario

A Real-Life Tenancy Deposit Dispute Case

The Mysterious Move-Out Mishap

Meet Tommy Tenant, a meticulous renter, and Larry Landlord, a responsible property manager. Tommy has enjoyed three peaceful years in his well-maintained apartment. However, as he moves out, a dispute arises. Tommy firmly believes he left the apartment in impeccable condition, but Larry insists certain damages occurred during his tenancy.

Larry's inspection report lists several issues:

  • Carpet stains

  • Broken window blind

  • A stubborn stain on the varnished dining table

  • A tear in the armchair seat

  • A crack in the window

Tommy counters, asserting that he is not responsible for all these issues. He claims that some, like the carpet and table stains, were already present when he moved in. Their dispute culminates in a standoff—Tommy demands £1500, while Larry offers just £300.

How the Tournament Works

1. Role-Playing: Tournament participants will step into the shoes of both the tenant and the landlord in the dispute. In case of an impasse, they'll also act as Expert Neutrals.

2. Leaderboard Competition: Each participating organization aims to maximize their presence on the leaderboard. The ultimate winner will be the organization with the highest total score. Individual high-scorers will also receive recognition.

3. Prizes: The first prize will be a refund of the registration cost to the organization with the highest total score.

Tournament Instructions

To participate in this exciting event, follow these straightforward steps:

  1. Enroll: Register at the International eNegotiation Exhibition.

  2. Join the Tournament: Access the free tournament event.

  3. Learning Modules: Complete three learning modules:

    1. Gain insights into how Smartsettle ONE works.

    2. Get a general introduction to Smartsettle Infinity*.

  4. Fundamentals Event: If you desire a CPD certificate, participate in the Fundamentals Event for just $35.

  5. Practice Negotiations: Choose "Negotiate with the Robot" for extra practice from the left-side menu.

  6. Play Against Humans: Engage in live negotiations by choosing "Negotiate with Humans" from the left-side menu.

  7. Continue Playing: Start another negotiation as the other party while you are waiting for your opponent. If no one else is online, you can invite a friend to play or come back later.

  8. Leaderboard Success: Secure your spot on the leaderboard by playing in each role at least twice.

  9. Collaborate for Victory: Remember, collaboration is the most effective strategy.

  10. Stay Active: Return regularly to improve your score and test your negotiation skills.

Tournament Tips

1. Choose Collaboration: Opt for a collaborative approach in your negotiations, avoiding excessive generosity to secure more points.

2. Timing Matters: Ensure you play a few negotiations early to secure a spot on the leaderboard. Don't forget to participate at least once more on the last day to avoid the no-activity penalty.

Are you ready to put your negotiation skills to the test and gain valuable insights into resolving tenancy deposit disputes with Smartsettle ONE? Enroll now, be part of this thrilling eNegotiation tournament, unlock your potential, and stand a chance to win remarkable prizes!

* Note: Smartsettle ONE is tailored for straightforward negotiations involving a single numerical issue between two parties. It also serves as an excellent introduction to the concepts implemented in Smartsettle Infinity for complex problems.


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